Privacy Policy

Personal Information You Provide

• Contact Details: Your name, email address, phone number, and mailing address when you register for our programs or contact us
• Professional Information: Your job title, company name, industry, and professional interests to customize your learning experience
• Payment Information: Credit card details, billing addresses, and transaction history for course purchases and subscriptions
• Learning Preferences: Your selected topics of interest, preferred communication methods, and educational background
• Communication Data: Messages you send us, feedback forms, survey responses, and customer support interactions

Automatically Collected Information

• Technical Data: IP addresses, browser types, device information, operating systems, and access times
• Usage Analytics: Pages visited, time spent on different sections, course completion rates, and navigation patterns
• Cookies and Tracking: Session data, preference settings, login information, and website performance metrics
• Location Information: General geographic location based on IP address to comply with regional requirements

• Service Delivery: Processing course enrollments, delivering educational content, tracking your learning progress, and providing customer support
• Personalization: Recommending relevant courses, customizing content based on your interests, and creating personalized learning paths
• Communication: Sending course updates, educational newsletters, important account notifications, and responding to your inquiries
• Platform Improvement: Analyzing usage patterns to enhance website functionality, develop new features, and optimize user experience
• Security and Compliance: Protecting against fraud, ensuring account security, maintaining data integrity, and meeting legal obligations
• Business Operations: Processing payments, managing subscriptions, conducting research for service improvement, and generating anonymized analytics

Service Providers and Partners

• Payment Processors: Secure payment companies that handle your financial transactions with industry-standard encryption
• Cloud Storage Providers: Trusted hosting services that store your data with enterprise-level security measures
• Email Services: Professional communication platforms that deliver your course materials and important updates
• Analytics Tools: Privacy-focused analytics services that help us understand website performance without compromising your identity
• Customer Support Tools: Secure platforms that enable our support team to assist you effectively

• Access Rights: Request a complete copy of all personal information we hold about you, including how we obtained it and how we use it
• Correction Rights: Update or correct any inaccurate or incomplete personal information in your account at any time
• Deletion Rights: Request complete removal of your personal data from our systems, subject to legal retention requirements
• Portability Rights: Receive your personal data in a structured, commonly used format that you can transfer to another service
• Restriction Rights: Limit how we process your information while maintaining your account and access to purchased courses
• Objection Rights: Object to certain types of data processing, particularly for marketing communications or analytics
• Withdraw Consent: Remove your consent for data processing activities that require your explicit permission

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols
• Access Controls: Strict employee access limitations with role-based permissions and multi-factor authentication requirements
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access
• Regular Audits: Quarterly security assessments, vulnerability testing, and compliance reviews by independent security firms
• Data Backup: Secure, encrypted backups stored in multiple geographic locations with regular recovery testing
• Incident Response: Comprehensive breach response procedures with immediate notification protocols

• Active Accounts: Personal and learning data maintained while your account remains active and for 18 months after your last interaction
• Payment Records: Financial transaction data retained for 7 years to comply with Canadian financial record-keeping requirements
• Communication Logs: Customer support interactions and communications kept for 3 years for quality assurance and legal purposes
• Marketing Data: Email preferences and marketing communications data retained until you unsubscribe or request deletion
• Analytics Data: Anonymized usage statistics retained indefinitely for platform improvement, with all personally identifiable information removed

• Adequacy Decisions: We prioritize transfers to countries recognized by Canadian authorities as providing adequate data protection
• Contractual Protections: All international service providers must sign comprehensive data protection agreements with strict security requirements
• Security Standards: International partners must demonstrate equivalent security measures to those required in Canada
• Transfer Limitations: We minimize international transfers and only use them when necessary for essential service functionality

• Essential Cookies: Necessary for basic website functionality, security, and maintaining your login sessions
• Performance Cookies: Help us understand how you use our website to improve loading speeds and user experience
• Functional Cookies: Remember your preferences, language settings, and personalization choices
• Analytics Cookies: Provide insights into website performance and user behavior to help us improve our services